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Chocolate Fountain FAQ's

Chocolate Fountain Dorset - Sephra fountain - dark chocolate
Chocolate Fountain Dorset - strawberry being plunged into the fountai

Q. Why should we use you?
We are a family run business and you are very important to us. We will provide you with a personal, professional service. We arrive in smart uniforms and will be as flexible as we can to accommodate your needs. We always attend your wedding or event personally - we do not use anybody else. Please also see these reasons.

Q. How does the fountain work?
The chocolate is warmed (and kept warm) in the basin. It is then carried to the top tier by an auger (screw thread) in the central column. When the top tier overflows, the chocolate falls down as a liquid curtain onto the next tier, which is slightly larger. This carries on until all of the tiers are covered in chocolate, presenting the guests with several "curtains" of chocolate into which they can dip their strawberries, marshmallows etc.

Q. How do we make a booking?
Just contact us to see if we are available. Please bear in mind that we are very busy, so contact us as soon as you can. We will then send you a quote and booking form. We will provisionally hold the date for you if you want us to. We will then discuss your choice of chocolate and dips.

Q. How long does the chocolate last for?
We supply unlimited chocolate for the number of guests at your event. Additional chocolate can be added when required. The fountain itself will run for hours on end. There will be no problem about it lasting for the entire event as the fountain keeps the chocolate soft and at a constant temperature at all times.

Q. What do you provide?
We provide the fountain, chocolate, dips, serviettes, skewers, table decorations (you may wish to provide colour coordinated table decorations) and two uniformed operators. We will of course discuss any further requirements.

Q. What do you do with the leftover chocolate?
We leave all of the leftover chocolate for you in a bowl, together with any unused dipping foods. We never re-use the chocolate ourselves.

Q. How hygienic is it?
We follow basic food hygiene guidelines at all times. We do not allow "double dipping" and insist on guests using a new skewer with every dip into the fountain.

Q. How messy is it?
It is not at all messy if you follow our guidelines. We show all guests how to use the fountain correctly to avoid any problems. We have never had a bride spill chocolate down her dress for example. We remain by the fountain at all times and keep the area clean and tidy.

Q. I have heard that some companies add oil. Do you?
No. We never add any oil to our chocolate.

Q. Is it okay to use the fountain outside?
It is not recommended to use the fountain outside, although it can be used in a covered marquee. This is because the chocolate needs to remain at a constant temperature and it would attract flying insects if used outside. It is also not recommended in the wind!

Q. What do you need from us at the event?
We need a strong level table (minimum 4' round or 6' rectangular), capable of supporting 80kg, a 13amp power supply (nearby), lighting sufficient for the immediate area, colour co-ordinated linen (if you require anything but white) and sufficient time to set-up and dismantle the fountain and to clean up the area afterwards.

© Chocolate Fountains of Somerset